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TERMS OF SERVICE Welcome to Lushe Minds. By accessing or using our website, interactive tools, Parents Forum, LM Consult, or purchasing from LM Store, you agree to be bound by these Terms of Service. 1. Platform Overview & Eligibility Lushe Minds provides informational parenting tools, child development insights, a community Q&A forum, digital/physical products, and access to independent specialists via LM Consult. You must be at least 18 years of age or the age of majority in your jurisdiction to create an account or make transactions on this platform. 2. Emergency & Medical Disclaimer (Important) Lushe Minds does NOT provide emergency medical, psychiatric, or crisis intervention services. Content on this platform is for educational and guidance purposes only and is not a replacement for medical diagnosis or emergency clinical care. If you or your child are experiencing a medical or psychological emergency, immediate self-harm thoughts, or danger, please contact local emergency services (112 in India) or visit the nearest medical facility immediately. 3. LM Store & Purchases Product Descriptions: We make every effort to display the colors, features, and descriptions of physical books, comics, and digital kits accurately. Pricing & Payments: All prices are listed in Indian Rupees (INR) unless specified otherwise. Payments are processed securely via Razorpay. We reserve the right to revise prices or discontinue products at any time. 4. Intellectual Property All content, branding, logos, book illustrations, comics, tool designs, and original text published by Lushe Minds remain the exclusive intellectual property of Lushe Minds. Unauthorized duplication, reproduction, or commercial distribution is strictly prohibited. 5. Limitation of Liability To the maximum extent permitted by Indian law, Lushe Minds shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, forum advice, products, or consultation services. 6. Governing Law & Jurisdiction These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

Get in Touch support@lusheminds.com Monday to Saturday, 9:00 AM – 6:00 PM IST Emergency Notice For medical or psychological emergencies, please contact 112 (India emergency services) immediately. Your safety and the safety of your loved ones is our highest priority.

Refund & Cancellation Policy At Lushe Minds, we aim to ensure complete satisfaction with our services and products. This policy outlines the rules governing cancellations, returns, shipping, and refunds for LM Store. 1. LM Store (Product Returns, Refunds & Cancellations) Digital Products (eBooks, Digital Comics, Printable Kits) Due to the downloadable nature of digital products, all sales of digital files are final and non-refundable once the download link or access has been delivered. If you experience technical issues receiving or downloading your digital file, contact us at support@lusheminds.com for immediate assistance. 2. Shipping & Delivery Timelines Digital Products: Delivered instantly via email or direct download upon payment confirmation. 3. Refund Processing Timeline Approved refunds will be processed back to the original payment method (Credit Card, Debit Card, Net Banking, UPI, or Wallet) via Razorpay. Processing Duration: Refunds typically reflect in your account within 5 to 7 working days after approval, depending on your issuing bank's policies. 4. Contact Us for Refunds For any questions or refund requests, please email our support team with your Order/Booking ID: Email: support@lusheminds.com Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

Privacy Policy At Lushe Minds ("we," "our," "us"), accessible via our website and application, we prioritize the privacy and security of our users ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, participate in our Parents Forum, or make purchases through LM Store. 1. Information We Collect We collect information that identifies, relates to, or describes you ("Personal Data"): Account & Contact Data: Name, email address, phone number, and delivery address provided during registration, consultation booking, or store checkout. LM Consult & Communication Data: Session notes, appointment preferences, and communications shared with specialists during consultations. Forum & Community Data: Questions, posts, comments, or handles created on our Parents Forum. Transaction & Payment Data: Order details and purchase history. All payment card numbers, UPI details, and bank credentials are processed directly and securely by our payment gateway partner, Razorpay. We do not store raw payment credentials on our servers. Technical Data: IP address, browser type, device identifiers, and usage patterns collected via cookies and analytics. 2. How We Use Your Information We use your data to: Provide, maintain, and fulfill services across LM Consult, LM Store, and Parents Forum. Process payments, issue invoices, and ship physical or digital products. Facilitate 1-on-1 consultations with verified specialists. Moderating and maintaining safety on our community forum. Send transactional updates, order tracking, and administrative notifications. Comply with legal and regulatory obligations in India. 3. Sharing & Disclosure of Information We do not sell, rent, or trade your personal information to third parties. We share data only with: Service Providers & Specialists: Verified consultants on LM Consult for fulfilling booked sessions, and delivery partners for shipping store orders. Payment Processors: Razorpay Software Private Limited for safe processing of transactions. Legal Authorities: When mandated by law, court orders, or governmental regulations under Indian jurisdiction. 4. Children's Privacy Lushe Minds provides parenting tools, resources, and child psychology guidance to parents and legal guardians. We do not knowingly collect personal data directly from children under the age of 18 without explicit parental or guardian consent. 5. Data Security & Retention We implement industry-standard encryption and administrative safeguards to protect your data. Your personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable Indian tax and legal requirements. 6. Your Rights Under applicable Indian data protection laws, you have the right to access, review, correct, or request the deletion of your personal data held by us. To exercise these rights, contact our Grievance team. 7. Grievance & Contact Information In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of raising the Grievance is provided below: Title: Lushe Minds Email: support@lusheminds.com