Privacy Policy
At Lushe Minds ("we," "our," "us"), accessible via our website and application, we prioritize the privacy and security of our users ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, participate in our Parents Forum, or make purchases through LM Store.
1. Information We Collect
We collect information that identifies, relates to, or describes you ("Personal Data"): Account & Contact Data: Name, email address, phone number, and delivery address provided during registration, consultation booking, or store checkout. LM Consult & Communication Data: Session notes, appointment preferences, and communications shared with specialists during consultations. Forum & Community Data: Questions, posts, comments, or handles created on our Parents Forum. Transaction & Payment Data: Order details and purchase history. All payment card numbers, UPI details, and bank credentials are processed directly and securely by our payment gateway partner, Razorpay. We do not store raw payment credentials on our servers. Technical Data: IP address, browser type, device identifiers, and usage patterns collected via cookies and analytics.
2. How We Use Your Information
We use your data to: Provide, maintain, and fulfill services across LM Consult, LM Store, and Parents Forum. Process payments, issue invoices, and ship physical or digital products. Facilitate 1-on-1 consultations with verified specialists. Moderating and maintaining safety on our community forum. Send transactional updates, order tracking, and administrative notifications. Comply with legal and regulatory obligations in India.
3. Sharing & Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We share data only with: Service Providers & Specialists: Verified consultants on LM Consult for fulfilling booked sessions, and delivery partners for shipping store orders. Payment Processors: Razorpay Software Private Limited for safe processing of transactions. Legal Authorities: When mandated by law, court orders, or governmental regulations under Indian jurisdiction.
4. Children's Privacy
Lushe Minds provides parenting tools, resources, and child psychology guidance to parents and legal guardians. We do not knowingly collect personal data directly from children under the age of 18 without explicit parental or guardian consent.
5. Data Security & Retention
We implement industry-standard encryption and administrative safeguards to protect your data. Your personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable Indian tax and legal requirements.
6. Your Rights
Under applicable Indian data protection laws, you have the right to access, review, correct, or request the deletion of your personal data held by us. To exercise these rights, contact our Grievance team.
7. Grievance & Contact Information
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of raising the Grievance is provided below: Title: Lushe Minds
Email: support@lusheminds.com