Refund & Cancellation Policy
At Lushe Minds, we aim to ensure complete satisfaction with our services and products. This policy outlines the rules governing cancellations, returns, shipping, and refunds for LM Store.
1. LM Store (Product Returns, Refunds & Cancellations)
Digital Products (eBooks, Digital Comics, Printable Kits) Due to the downloadable nature of digital products, all sales of digital files are final and non-refundable once the download link or access has been delivered. If you experience technical issues receiving or downloading your digital file, contact us at support@lusheminds.com for immediate assistance.
2. Shipping & Delivery Timelines
Digital Products: Delivered instantly via email or direct download upon payment confirmation.
3. Refund Processing Timeline
Approved refunds will be processed back to the original payment method (Credit Card, Debit Card, Net Banking, UPI, or Wallet) via Razorpay. Processing Duration: Refunds typically reflect in your account within 5 to 7 working days after approval, depending on your issuing bank's policies.
4. Contact Us for Refunds
For any questions or refund requests, please email our support team with your Order/Booking ID: Email: support@lusheminds.com Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST